Eagle Auto Carriers Terms and Conditions – Industry Standards
Eagle Auto Carriers is bonded and registered broker with MC #906119, licensed with the U.S.
Department of Transportation with USDOT #2492421. This agreement is between the customer,
(hence referred to as “Customer”), and Eagle Auto Carriers and allows Eagle Auto Carriers to
contract with other licensed and insured Motor Carrier(s) to transport the vehicle(s) described in
the booked shipping order by the customer.
Terms, Contract and Liability Information
1. Carrier will pick up and deliver your car as close to your door as possible (only if legal
and safe). A mutually agreed upon place to load or unload may be necessary because of narrow
streets, wires, trees and possible residential area restrictions.
2. Eagle Auto Carriers will provide Customer with an estimated pick up and delivery dates.
There are no guarantees about the pick-up or delivery times and dates. Delays could happen prior
to, and / or during transport due to road conditions, weather and mechanical problems. Eagle
Auto Carriers is not to be held responsible for damages or loss caused by any type of delays or
any other reason, car rental fees or lodging fees. Eagle Auto Carriers is not to be held liable for
failure of mechanical or operating parts of your vehicle.
3. Eagle Auto Carriers and Carrier contracted are authorized to operate and transport
Customer’s motor vehicle between its pick up location and the destination defined in the
shipping order / bill of lading.
4. The vehicle must be prepared for transportation by Customer prior loading. Any low
hanging spoilers, and accessories, loose parts must be removed and / or safely secured to the
vehicle. You (Customer) must remove all external not permanent mounted racks and other
elements prior to shipment. Vehicles must be presented to the Carrier in good running condition
(unless non-running / operable noted in the order) with no more than half a tank of fuel. Part of
the vehicle that falls off (separates) while the vehicle is in transit is the Customer’s responsibility
this including damages caused by the part to any vehicles(s) and/or person involved.
5. Customer must deactivate any vehicle alarm systems installed or provide the necessary
instructions to the Carrier to disconnect. If any alarm goes on and there are no keys or
instructions to turn it off, Carrier may silence alarm by any means.
6. Luggage and personal property must be collected in one suitcase or bag in trunk only. No
heavy articles are allowed, not to exceed 100 lbs.. Carrier and Eagle Auto Carriers are not liable
for any personal items left in vehicle, nor for damage caused to vehicle from unreasonable or
improper loading of personal items. Personal property shall not be transported in customer’s
vehicle(s) that includes but is not limited to alcoholic beverages, jewelry, furs, money, live pets,
live plants, explosives, guns, ammunition, flammable products, narcotics, negotiable and legal
papers, or any unlawful contraband. Customer agrees that Eagle Auto Carriers may confiscate or
dispose of mentioned items with no reimbursement. Eagle Auto Carriers is not to be held
responsible for delivery of personal or household property. If Customer wants to store items in
the vehicle he may do so at his own risk.
7. If the vehicle is inoperable or over-sized (dual or oversize wheels, extra-large, racks,
lifted, limo), Customer must inquire as to extra charges. If Eagle Auto Carriers is not advised of
inoperable or over-sized and / or modified vehicles prior to pick-up, all extra charges must be
paid in cash or money order upon delivery.
8. For international orders, the car must be empty except for factory installed equipment.
Customer must indicate serial #, and give car’s approximate value in U.S. dollars. Customer is
responsible for the proper customs paperwork (you can ask the assigned carrier for help with
these documents). Any order booked with us that has a pick-up and/or delivery location such as
Port will be subject to additional charge of $100.00. The initial booked price doesn’t include that
extra charge of $100.00.
9. Eagle Auto Carriers has the right to reject and/or cancel any order for any reason at any
10. At pick up, Customer and Carrier will fully inspect the vehicle for pre-existing damages –
exterior only – and complete vehicle inspection report. The Carrier and Customer will both agree
to the condition of the vehicle and Customer will sign and receive a copy of the bill of lading and
11. At delivery Customer and Carrier will carefully inspect the vehicle for transportation
outside damages. The Carrier and Customer will both confirm the condition of the vehicle and
Customer will sign and receive a final copy of the bill of lading and the report.
12. Carrier takes responsibility of vehicle(s) after pre-inspection is done and signed by the
Customer. Carrier responsibility ends when the vehicle(s) is delivered and Customer has signed
the final inspection report.
13. Damages must be written down in the designated place on the bill of lading and signed by
the Customer, regardless of weather conditions or time of the day. When Customer signs the bill
of lading and the inspection report without noting any damage this confirms / means that
Customer has received vehicle(s) in satisfactory condition, and that Eagle Auto Carriers and
Carrier and their agents are relieved of any further responsibility.
14. Eagle Auto Carriers will not be responsible for any damage caused by the acts of God
such as hail or storm damage, or damages resulting from worn and/or broken parts of the vehicle
or any items stored inside the vehicle.
15. Should you need to file a damage claim it must be submitted in writing within 24 hours
of delivery. Eagle Auto Carriers will share the Carrier’s insurance policy upon your (Customer)
request. As outlined in Section 10761 of the Interstate Commerce Act (49 USC 10761) the
payment of freight charges shall not be postponed due to alleged loss or damage. These charges
Customer must pay in full and the portion applicable to the lost or damaged item must be
included in the freight claim.
The following is important to remember: a) claims and payment of freight charges are two
completely different and separate transactions. b) ICC regulations prohibit withholding payment
of freight bills because of a pending claim (Administrative Ruling No. 128). c) without payment
for the freight charges payment for transportation has not been made. Until freight charges are
made, a valid claim will not be paid.
Customer agrees and understands that Eagle Auto Carriers is a registered transportation and
property broker and is acting solely in the capacity of a broker. Customer allows Eagle Auto
Carriers to contract with other licensed and insured Motor Carrier(s), (hence referred to as
“Carrier”), to transport the vehicle(s) described in this shipping order. Eagle Auto Carriers and
Carrier reserve the right to use multiple modes of transportation, including but not limited to
truck, rail and ship.
Customer further agrees and understands that Eagle Auto Carriers sole responsibility in the
transaction between the customer and Eagle Auto Carriers is to assign a carrier for shipment of
the customer’s property. Customer understands that Eagle Auto Carriers never takes possession
of, transports, or delivers the Customer’s property. Customer agrees and understands that all
claims for damage to property arising out or occurring during the taking possession of,
transporting, or delivery of Customer’s property falls under the Carmack Amendment, if the
transport is interstate.
16. If the Customer will be absent at pick-up or delivery they should designate a person to act
on their behalf and release or accept the vehicle.
17. Customer will pay the auto transport price of his/her order due to Eagle Auto Carriers in
full and will not try to compensate any dispute for damage claims and/or delays from freight
charges. Customer is responsible to prepare any payment due to the Carrier upon delivery, unless
the full balance has been prepaid.
18. The payments to the Truck Driver must be in the form of Cash, Cashier’s check or
Money order – no exceptions are allowed. If you must use certified funds they should be made
payable to the Truck Driver or his company name and not to Eagle Auto Carriers. Personal
checks, debit or credit cards will not be accepted for the remaining balance – no exceptions are
allowed. Customer agrees that if the payment cannot be made by any these methods, the
vehicle/item will be stored at the Customer’s expense until Customer pays in full for all shipping
charges. If the Customer cannot receive the delivery of the vehicle(s) for any reason, the
vehicle(s) will be placed in storage. Any and all storage and re-delivery charges will be
19. Orders booked 30 and more days prior the shipping date are subject to rate change due to
price fluctuations outside of Eagle Auto Carriers powers.
20. This Agreement has been formulated according with the laws of the State of California.
21. This Agreement shall be construed in accordance with the laws of the State of California.
Any legal venue arising from this contract will be taken place in Sacramento County, California.
Customer agrees to pay all legal fees associated with contract. This choice of venue is intended
by the parties to be mandatory and to prevent the possibility of litigation between the parties with
respect to, or arising out of, this Agreement in any jurisdiction other than the specified in this
section. Each party waives any right it may have to object to venue with respect to any
arrangements brought in accordance with this section.
This agreement and all shipment(s) are subject to the carrier’s tariff and the uniform bill of
lading and all terms and conditions of the carrier which can be found at the office of the carrier.
All previous oral or written representation of Eagle Auto Carriers are overwritten herein by the
current agreement and the current agreement is final, and shall not be changed except in writing
signed by an officer of Eagle Auto Carriers.
Cancellation and Refund Policy
Customer can cancel the auto shipping order any time at no cost / no cancellation fees prior to us
assigning / dispatching your order to an auto transport carrier. Customer will be issued full
refund. Refunds will be processed within 24 business hours of receiving the cancellation request.
1. The cancellation of your order must be processed only in writing via email sent to
email@example.com or can also be sent via SMS Text Message to 626-941-2021.
2. Once your order has been dispatched / assigned to a carrier we will notify you via the
email the Customer has provided at booking.
3. If Customer decides to cancel the order after a Carrier has been assigned the partial
payment will not be refunded and it will serve as cancellation fee to pay for provided services.
If the Customer decides to cancel the shipping order after a Carrier has been assigned an
administrative cancellation fee in the amount of the partial payment will be assessed to your
order to pay for the already provided administrative service. Any remaining balance will be
refunded then in full.